Customer Service

We are committed to providing all of our customers with a secure, convenient and rewarding shopping experience.

Our policies for shipping, returns, refunds and privacy reflect our simple, no-nonsense approach to ensuring your satisfaction.

No matter the size of your purchase, you’ll pay just $7.95 for FedEx Ground shipping. If you need it faster, we’ll give you that option during checkout.

You can return any purchase for up to 1 year from the purchase date. All we ask in return is that you make sure that the products are in the same condition that you received them. We’ll even pick up the cost of shipping the products back to us.

Your referral code (or other coupon or discount code) needs to be applied at the time of purchase. If you forget to do so, contact us and we’ll take care of you.

We are serious about protecting the privacy of our customers and our practitioner partners. To learn more, please see the XY Wellness Privacy Policy.

Thank you for choosing XY Wellness. If we can assist you with your order or with any other questions, please contact us using the form below.

Get in Touch

How can we help you? If you have any questions that are not addressed on our FAQ page, or have a request or suggestion, please complete the form below, and one of our team members will be happy to assist you. Thank you.